• Place a completely dry Percy on his back in the microwave.
• Fold arms and legs on top of body.
• Heat for 15 seconds at a time. Check warmth before adding more time. Over heating may cause outer fabric to ignite or melt. Do not heat for more than 90 seconds total.
  
• Percy’s temperature may increase after removing from microwave; remove Percy carefully.
• Only adults should heat Percy. Never leave children unsupervised.

Place dry Percy into large, ziplock bag and place in freezer until cold.

Percy can be spot cleaned using mild detergent and warm water, as needed. Percy is not machine washable.

3 lb. Percy is rated for ages 0+, but common sense should always be in play.

That means, never place Percy on a child that cannot lift Percy on their own, never leave Percy in a crib with an infant, always provide adequate supervision of a child when Percy is in use, appropriate for the child's age or developmental stage.

Percy has been designed for therapeutic use - hugs, sitting in laps, sleeping, snuggles and gentle treatment.

Percy should not be thrown, tugged or played with, with any meaningful force.

We will send all order communications to the email you provided at checkout. If you need help, email percy@getvelle.com

You'll be sent a link in your shipping confirmation email to track your order. This will give you updates on where the order is in transit or if there has been a delay.

We are a small, but mighty team at Velle. Our goal is to process orders within 3 business days, however, we do our very best to fulfill most orders in 1 business day where ever possible.

Yes! Generally we offer free shipping on orders $89+, but we do offer promotions on free shipping on occasion. Always check the promotional banners on the site for the best offers.

Yes! You can select your preferred shipping speed at checkout.

We offer 60 day returns for 5 lb. Percy and 30 days for all of our other products. You can read our full return policy here.

Ready to return? Just reach out to us at percy@getvelle.com with the reason for return and to initiate the return process.

We'll promptly provide you with a return shipping label and simple instructions on how and where to send your package. Once your items are received, inspected and the return is accepted, your refund for the amount of your products and any applicable taxes will be processed, less the $9.95 shipping fee. Please note that the $9.95 return shipping fee only covers a portion of the actual label cost to ship your products back. You can read the full policy here.

Please note that we are unable to accept any items that are sent back to us without initiating the return process via email to percy@getvelle.com